Arbor Privacy Policy

Arbor Operating Partners ("Arbor," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. At Arbor, our Services include comprehensive outsourced finance solutions, such as bookkeeping, controller services, tax services, CFO services, and stock administration (collectively, our "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and related products.

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services:

2.1 Personal Information

  • Contact information (e.g., name, email address, phone number, postal address)
  • Professional information (e.g., job title, company name)
  • Financial information (e.g., billing details, payment information)
  • Account credentials (e.g., username, password)
  • Communication preferences
  • Any other information you choose to provide

2.2 Usage and Technical Information

  • IP address
  • Browser type and version
  • Operating system
  • Device information (e.g., device identifiers, mobile network information)
  • Pages visited and features used within our Services
  • Search terms and referral sources
  • Timing, frequency, and duration of use

2.3 Location Information

We may collect information about your location if you grant us permission through your device settings. You can disable location services at any time through your device settings.

2.4 Information from Third Parties

We may receive information about you from third parties, including:

  • Business partners
  • Service providers
  • Data aggregators
  • Public databases

3. How We Collect Information

We use various methods to collect information, including:

3.1 Direct Collection

  • When you create an account or profile
  • When you use our Services
  • When you communicate with us
  • When you participate in surveys or promotions

3.2 Automated Collection

  • Cookies and similar tracking technologies
  • Server logs
  • Web beacons and pixel tags
  • Analytics tools

3.3 Third-Party Sources

  • Public databases
  • Social media platforms (if you choose to connect your account)
  • Marketing partners
  • Data brokers

4. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our Services
  • Processing transactions and managing billing
  • Communicating with you about our Services, updates, and promotions
  • Personalizing your experience and delivering tailored content
  • Analyzing usage patterns and trends to enhance user experience
  • Detecting, preventing, and addressing technical issues or fraudulent activities
  • Complying with legal obligations
  • Enforcing our terms of service and other policies

5. How We Share Your Information

We may share your information in the following circumstances:

5.1 With Service Providers

We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. These third parties are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

5.2 For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

6. Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access and portability: You may request access to the personal information we hold about you and, in some cases, request that we provide this information in a portable format.
  • Correction: You may request that we correct inaccurate or incomplete information about you.
  • Deletion: You may request that we delete your personal information in certain circumstances.
  • Restriction: You may request that we restrict the processing of your information in certain circumstances.
  • Objection: You may object to our processing of your information based on our legitimate interests.
  • Withdraw consent: You may withdraw your consent at any time for processing activities based on your consent.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Retention and Security

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

We implement appropriate technical and organizational measures to protect the security, confidentiality, and integrity of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

We have taken appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

9. Third-Party Links and Services

Our Services may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites or services before providing any information to them.

10. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: info@arborops.com

This Privacy Policy was last updated on October 9, 2024.